Refund policy

Complaints Procedure & Withdrawal from the Contract

1. Right of withdrawal (Act No. 108/2024 Coll.)

Under Slovak Act No. 108/2024 Coll. on consumer protection (which replaced Acts No. 102/2014 Coll. and No. 250/2007 Coll. as of 1 July 2024), as a consumer (not a business) you have the right to withdraw from a distance contract within 14 days of receiving the goods, without giving any reason.

The period runs from the day you receive the goods (not the order date). If the goods are delivered in several shipments, the period starts on receipt of the last shipment.

2. How to withdraw

The easiest way is via the Withdraw from the contract page — since 19 June 2026 it includes the electronic withdrawal function under Directive (EU) 2023/2673 (two-step confirmation + automatic acknowledgement of receipt). Alternatively in writing (by email or post) to:

Email: info@wont.rip
Address: Prime Sky Services s.r.o., Okružná 574/24, 900 42 Dunajská Lužná – Jánošíková

You may also use the model withdrawal form (Annex No. 2 of Act No. 108/2024 Coll.) — a pre-filled version is available on the withdrawal page. We will confirm receipt of your withdrawal by email without undue delay, including the date and time of submission.

You must send the goods back to us no later than 14 days after notifying us of the withdrawal. The goods must be:

  • unused and in the original packaging,
  • not worn (except for trial unpacking),
  • complete (including all accessories, manuals, labels).

Send the goods as a parcel (not cash on delivery — we do not accept COD returns).

3. Refunds

We will refund your payment no later than 14 days after receiving your withdrawal, using the same payment method you used (bank transfer, card). We may withhold the refund until the returned goods are delivered to us or you provide proof of sending them.

We will also refund the original delivery cost — but only up to the cheapest delivery option offered. The cost of returning the goods to us is borne by the buyer.

4. Goods that CANNOT be returned

Firearms and ammunition (all categories A, B, C, D): under § 14a of Act No. 190/2003 Coll. on firearms and ammunition, these are not sold at a distance at all — the e-shop serves only for reservation and the purchase contract is concluded in person at our premises after identification of the buyer. The right of withdrawal from a distance contract therefore does not apply to them.

Furthermore, under § 19(1) of Act No. 108/2024 Coll., withdrawal is not possible for:

  • Goods made to the consumer's specifications (e.g. customised grips, engraving on a firearm, sight modifications).
  • Goods subject to rapid deterioration or expiry (e.g. certain nutritional supplements).
  • Goods in protective packaging not suitable for return for health or hygiene reasons (e.g. inner holster liners, custom-moulded hearing protection).
  • Audio or video recordings and digital content if the packaging seal has been broken.
  • Goods mixed with other goods after delivery which by their nature cannot be separated.

5. Warranty claims (complaints)

Under the Slovak Civil Code (Act No. 40/1964 Coll.) and Act No. 108/2024 Coll., consumers may claim defects within 24 months of receipt (except used goods and goods with a shorter warranty stated on the product).

Claims should be made without undue delay, in writing to info@wont.rip, stating:

  • the order / invoice number,
  • a description of the defect (with photos if possible),
  • the preferred resolution (replacement, repair, discount, withdrawal).

We will resolve the claim within 30 days of receiving it at the latest. If the claim is not justified, we will return the goods with an explanation. If it is justified, we will remedy it free of charge.

6. Damaged or incorrect delivery

When accepting the parcel, check the condition of the packaging. If it is damaged, draw up a damage report with the courier and contact us at info@wont.rip, ideally within 24 hours. Without a damage report, claiming compensation from the carrier is considerably harder; your statutory rights are not affected.

7. Alternative dispute resolution (ADR)

If you are not satisfied with how we handled your claim, or believe we have infringed your rights, you may seek redress with:

8. Contact

Seller: Prime Sky Services s.r.o.
Premises: Okružná 574/24, 900 42 Dunajská Lužná – Jánošíková
Email: info@wont.rip

Last updated: 11 June 2026